Contact UyMart

Need help with an order, seller onboarding, or a partnership question? Use the right channel below and we’ll route your message to the right team.

Customer support

Order issues, delivery questions, account help, and checkout support.

Seller support

Onboarding, catalog publishing, warehouse setup, and payout questions.

Response window

Within one business day

We aim to respond as quickly as possible during regular support hours.

For order status, checkout problems, refunds, delivery delays, or account questions.

For onboarding, product creation, moderation, warehouse setup, and payout operations.

For media requests, collaboration ideas, and brand partnership inquiries.

For fraud reports, account recovery, and security concerns that need immediate attention.

Monday through Friday, 9:00 AM to 6:00 PM Central Time. Weekends are covered for urgent order and payment issues.

If your request is about a current order, include the order number so we can help faster.

Visit the return policy for step-by-step instructions on starting a return, checking eligibility, and understanding refund timing.